Privacy Policy – Fixrr Handyman

Last updated: March 6, 2026

Fixrr Handyman, operated by 2790055 Ont. Inc. (“Fixrr”, “we”, “us”, “our”), is committed to protecting the personal information of everyone who visits our website at https://fixrr.ca or books our handyman services in Scarborough and the GTA. This Privacy Policy explains what information we collect, how we use it, and your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.

1. Information We Collect

We collect personal information only when you provide it to us voluntarily or when it is generated automatically through your use of our website.

Information you provide directly

Name, phone number, and email address submitted via our booking form, contact form, or scheduling tool
Service address and details about requested repairs or maintenance tasks
Any photos or notes you share when describing work you need done

Information collected automatically

IP address, browser type, device type, and referring URL
Pages visited, time on site, and clicks — collected via Google Analytics and similar tools
Cookie identifiers (see Section 5 below)

2. How We Use Your Information

We use the personal information we collect to:

Respond to your service inquiries and confirm bookings
Schedule, dispatch, and follow up on handyman visits
Send you appointment reminders, arrival windows, and post-visit summaries
Process payments and issue receipts
Improve our website, services, and customer communications
Send occasional service updates or promotions — only with your consent and always with an easy opt-out (see Section 6)
Comply with legal obligations

We do not use your information for automated decision-making or profiling.

3. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, disclosure, or misuse. These include:

HTTPS encryption across our website
Password-protected internal systems and limited staff access
Use of reputable third-party platforms with their own security standards (see Section 4)

No method of transmission over the internet is 100% secure. If you have concerns about a specific data interaction, please contact us directly.

4. Sharing Your Information

We do not sell your personal information. We may share it in limited circumstances:

Service providers: Platforms we use to operate our business, including our scheduling tool, payment processor, and email system. These providers process data only on our behalf and under confidentiality obligations.
Analytics tools: We use Google Analytics to understand how visitors use our website. Google may process anonymized usage data on servers outside Canada. You can opt out via Google’s opt-out tool.
Legal requirements: We may disclose information if required to do so by law, court order, or government authority.

We do not share your information with advertisers or unrelated third parties.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how the site is used. Types of cookies we use:

Essential cookies: Required for the website and booking tools to function correctly.
Analytics cookies: Used by Google Analytics to track aggregate, anonymized usage patterns.
Preference cookies: Remember your settings across visits.

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our booking form or scheduling tool.

6. Marketing Communications (CASL)

We comply with Canada’s Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (such as promotional emails) if you have provided express or implied consent. Every marketing message includes a clear and easy way to unsubscribe. You can also opt out at any time by emailing us at [email protected] with “Unsubscribe” in the subject line.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Booking and service records are typically retained for up to three years to support warranty claims and follow-up requests. You may request earlier deletion by contacting us (see Section 9).

8. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for non-essential uses of your information
Request deletion of your data, subject to legal retention requirements

To exercise any of these rights, contact us using the details in Section 9. We will respond within 30 days.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out:

Email: [email protected]
Phone/Text: 437-264-6010
Website: fixrr.ca/contact-us/

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.