Terms & Conditions — 2023-01-14
1. About These Terms
These Terms & Conditions (“Terms”) govern:
- Your use of our website: https://fixrr.ca (the “Website”), and
- The handyman, repair, and maintenance services provided by Fixrr Handyman, operated by 2790055 Ont. Inc. (“we”, “us”, “our”).
By using our Website or booking our services, you agree to be bound by these Terms.
2. Definitions
For clarity, in these Terms:
- “Services” – Handyman, repair, maintenance, installation, and related work we provide at your property or remotely.
- “Property” – The residential or commercial location where the Services are provided.
- “Quote” or “Estimate” – Our written or electronic indication of the expected price, based on information available at the time.
- “Work Order” – The confirmed scope of work, including rates, date, and any special conditions agreed between us.
3. Changes to These Terms
We may update these Terms from time to time.
- The “Last updated” date at the top of this page shows when they were last revised.
- By continuing to use the Website or our Services after changes are posted, you accept the updated Terms.
4. Service Areas
We primarily provide Services in:
- Scarborough
- The Beaches
- East York
- North York
- Greater Toronto Area (GTA) and nearby communities
Service availability may vary. We may decline service or apply additional charges for locations outside our standard areas.
5. Scope of Services
We provide small-job handyman, repair, and maintenance Services, which may include (but are not limited to):
- Minor carpentry, trim, and framing repairs
- Faucet, sink, toilet, and other basic plumbing fixture replacements
- Light fixture and switch replacements (within our licensing and local code limits)
- Drywall patching and paint touch-ups
- Deck and fence repairs
- General home maintenance tasks as agreed in your Work Order
We do not perform:
- Services that require trade licenses we do not hold
- Work that we consider unsafe, non-compliant with code, or beyond our expertise
We reserve the right to refuse or stop any work at our discretion if conditions are unsafe or unsuitable.
6. Quotes, Estimates & Pricing
6.1 Estimates vs. Fixed Pricing
Unless explicitly stated as a fixed-price quote, all prices we provide are estimates only and may change if:
- Actual site conditions differ from what was described, or
- Additional work is required or requested once we start the job.
6.2 Hourly and Package Rates
Our Services may be billed:
- By the hour (with a minimum charge), and/or
- As fixed “task bundles” or multi-hour service packages.
Current rates and packages will be listed on:
- Our Website
- Your Quote, Work Order, or Invoice
- Or communicated to you by email or text
6.3 Materials
Materials may be:
- Supplied by you (at your risk), or
- Purchased by us and charged to you at cost plus a reasonable markup and/or acquisition fee (for example, time and travel to obtain materials).
7. Booking, Scheduling & Access
7.1 How to Book
You can request Services through:
7.2 Appointment Confirmation
A booking is not confirmed until you receive written confirmation from us (for example, by email, SMS, or client portal notification).
7.3 Access to the Property
You agree to:
- Provide safe and reasonable access to the Property
- Ensure we have access to the work area
- Provide access to necessary utilities (for example, electricity, water)
- Provide parking within a reasonable distance where possible
If we cannot access the Property or work area, additional charges may apply.
7.4 Site Readiness
You are responsible for making the work area reasonably clear and ready, including:
- Moving fragile or valuable personal items
- Keeping pets and children away from the work area
- Informing us about any known hazards
If the site is not ready, extra time spent moving items or waiting may be billed at our normal rates.
8. Cancellations, Rescheduling & No-Shows
8.1 Customer Cancellations
If you need to cancel or reschedule, please give us at least 12 hours notice.
Cancellations or changes with less notice may result in a cancellation fee or a minimum call-out charge, as stated in your Quote or Work Order.
8.2 No Access / No-Show
If we arrive at the Property and:
- Cannot gain access, or
- The site is unsafe or not ready for work,
we may treat this as a cancellation, and a call-out fee or minimum charge may apply.
8.3 Our Cancellations or Rescheduling
We may need to cancel or reschedule due to:
- Illness
- Emergencies
- Unsafe conditions
- Weather or other factors beyond our control
We will make reasonable efforts to notify you and reschedule at a mutually convenient time.
9. Payments, Deposits & Invoices
9.1 Payment Timing
Unless otherwise stated in writing:
- For residential work, payment is due immediately upon job completion.
- For commercial work, payment is due according to the payment terms on your invoice.
9.2 Accepted Payment Methods
We may accept:
- Cash
- E-transfer
- Credit or debit card
- Other methods as communicated to you
9.3 Deposits
For larger jobs or where we must purchase materials in advance, we may require a deposit before:
- Scheduling the job, and/or
- Ordering materials
9.4 Late Payments
Late or unpaid invoices may result in:
- Interest charges
- Collection actions and associated costs
- Suspension of further Services until payment is received
10. Workmanship Warranty & Exclusions
10.1 Workmanship Warranty
We stand behind our workmanship.
Unless otherwise stated on your Quote or Invoice, we offer a workmanship warranty of 1 year on labour from the date of job completion, covering defects in the work we performed.
10.2 How to Make a Warranty Request
To request warranty service, you must:
- Contact us in writing at [email protected] within the warranty period, and
- Provide details of the issue, including photos where possible.
We may need to inspect the work in person to determine whether it is covered by the warranty.
10.3 What the Warranty Does Not Cover
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, abuse, neglect, or lack of maintenance
- Work that has been altered, repaired, or modified by others after completion
- Pre-existing issues or defects not directly caused by our work
- Issues arising from materials supplied by you or third parties
- Damage caused by:
- Water leaks or flooding
- Structural movement or settling
- Pests or insects
- Other external factors beyond our control
10.4 Third-Party Products and Materials
Manufacturer warranties for products or materials (for example, faucets and fixtures) are provided by the manufacturer, not by us.
- We are not responsible for manufacturer decisions or delays.
- We may assist with information or documentation as a courtesy where possible.
11. Your Responsibilities as the Customer
By using our Services, you agree to:
- Provide accurate information about the Property and the work to be performed
- Inform us of known hazards (for example, asbestos, mould, unsafe wiring, structural issues)
- Ensure pets and children are kept away from the work area
- Obtain any necessary approvals from landlords, condo boards, or neighbours
- Comply with all applicable local bylaws, building codes, and regulations related to the requested work
If your failure to meet these responsibilities causes extra time, risk, or cost, additional charges may apply.
12. Health, Safety & Compliance
We take safety and legal compliance seriously. We reserve the right to:
- Stop work or refuse a job if conditions are unsafe or non-compliant
- Decline to perform work that, in our judgment:
- Violates building codes or regulations
- Poses an unreasonable risk of injury or property damage
- Requires specialized licensing or permits beyond our scope
13. Limitations of Liability
13.1 No Guaranteed Outcome
We will perform Services with reasonable care and skill, but we do not guarantee a particular outcome or result beyond what is expressly stated in writing.
13.2 Indirect or Consequential Damages
To the fullest extent permitted by law, we are not liable for:
- Indirect, consequential, or incidental damages
- Loss of use, loss of profit, or loss of opportunity
- Any damage or cost arising from pre-existing conditions or hidden defects that we could not reasonably detect
13.3 Maximum Liability
To the fullest extent permitted by law, our total liability for any claim related to the Services is limited to the total amount you paid us for the specific job that gave rise to the claim.
14. Photos, Videos & Testimonials
14.1 Documentation
We may take photos or short videos of:
- The work area before we start
- The work in progress
- The finished work
We use these images for documentation, training, and quality control.
14.2 Marketing Use
With your consent (for example, by email or a checkbox in a form), we may use non-identifying photos, short videos, and testimonials for:
- Our Website
- Social media
- Advertising and marketing
We will not intentionally share images that clearly show addresses, faces, or highly personal items without explicit permission.
15. Website Use & Online Behaviour
15.1 Acceptable Use
You agree to use our Website only for lawful purposes, including:
- Learning about our Services
- Requesting Quotes or bookings
- Contacting us with questions
15.2 Prohibited Activities
You must not:
- Attempt to gain unauthorized access to any part of the Website or our systems
- Interfere with, disrupt, or harm the security or operation of the Website
- Use the Website in any way that could damage, disable, or impair it for others
15.3 Third-Party Links
Our Website may contain links to third-party websites (for example, booking platforms or payment processors).
- We are not responsible for the content, practices, or policies of those third-party sites.
- Your use of such sites is at your own risk and subject to their terms and privacy policies.
16. Privacy & Personal Information
We collect and use certain personal information in order to:
- Provide and manage our Services
- Communicate with you about bookings, changes, and invoices
- Maintain service records and history
This may include your name, contact details, address, service history, photos of the work area, and related details.
For more information, please see our Privacy Policy, which is incorporated into these Terms by reference.
17. Intellectual Property
17.1 Website Content
All content on the Website is owned by or licensed to us and may include:
- Text and copy
- Graphics and images
- Logos and icons
- Layout and design
This content is protected by copyright and other intellectual property laws.
17.2 Limited License for Personal Use
You may:
- View pages on the Website
- Download or print pages for your personal, non-commercial use
You must not:
- Republish material from the Website without our written permission
- Sell, rent, or sub-license Website content
- Reproduce or copy Website content for commercial purposes without permission
18. Governing Law & Dispute Resolution
These Terms, and any dispute or claim arising from them, are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict of law rules.
If a dispute arises, we will first try to resolve it informally. If we cannot resolve it, the dispute may be brought before the courts of Toronto, which will have non-exclusive jurisdiction.
19. Severability
If any part of these Terms is found to be invalid or unenforceable:
- That part will be enforced to the maximum extent allowed, and
- The remaining parts will continue in full force and effect.
20. Contact Information
If you have questions or concerns about these Terms or our Services, please contact us:
